Existing Patients
Avivo is primarily a referral-based clinic. Existing patients can connect with our team through our new patient portal, TELUS Health Connect.
Our Patient Portal Has Changed
Pomelo Health Myself is no longer active, and messages sent there will not be received. As our team adjusts to the new system, please expect delays in replies to messages and calls. If your question isn’t urgent, please wait until November 5 to contact us.
Appointment Information
Patient Portal
TELUS Health Connect is our secure patient portal. Use it to message our team, complete clinic forms, and stay up to date on your care. Whenever possible, please use the portal instead of calling or leaving a voicemail.
Getting started
Current patients (seen in the past 12 months): Download the TELUS Health Connect app or access the portal online to stay connected with our clinic.
Patients with an upcoming appointment: Watch for an email invitation to register. You’ll also be asked to complete two required clinic questionnaires to confirm your details and review clinic policies.
Medical emergencies
Avivo is not an urgent care centre. If you have a medical emergency, call 911 or go to your nearest urgent care centre or hospital. If you are more than 12 weeks pregnant or less than 14 days postpartum, go to Foothills Labour & Delivery.
Cancellation policy
Our clinic requires a minimum of 24 hours to cancel your appointment, unless circumstances are extenuating.
No Show policy
At Avivo patient care is our top priority. Our waitlist is extensive and we want to be able to see patients as quickly as possible. Please note that if you do not show for an appointment your GP will be notified and you will be moved to to the back of the waitlist. In addition, in order to re-book your appointment you will need to pay the no-show fee ($150 for initial visit, $75 for follow-up).
Late arrival policy
Please be advised that if you arrive more than 15 minutes late to your appointment, you will not be seen and will be rescheduled for the next available appointment.